Objects with character

Delivery times depend on the selected carrier and are in addition to the order processing time. In France, delivery to a pickup point is generally estimated at 3 to 6 business days, Colissimo at 2 to 3 business days, and express delivery at 1 to 2 business days after processing. These timeframes are indicative.

Yes. As soon as your order is shipped, you will receive an email with a tracking link so you can follow the progress of the delivery.

Yes. You have 14 days from receipt to exercise your right of withdrawal, subject to legal exceptions. The product must be returned complete, unused and in its original condition so that it can be inspected and refunded.

You can pay using the methods offered at checkout (bank card and local options depending on the country). Payment is secure.

When a product is presented as officially licensed, this information must be confirmed by its product page and the associated catalogue data. Licence, brand, manufacturer and character are distinct concepts in the Kokochao catalogue.

You can contact Kokochao customer service by email at contact@kokochao.com. For a request concerning an existing order, please include your order number to make processing easier.