Shipping policy

shipping of your package

Packages are generally created and shipped within 7 days after receipt of payment. They are shipped via La Poste or Mondial Relay with a tracking number and delivered without signature. Whatever the delivery method chosen, we send you a link to follow your package online. & Nbsp;

Shipping costs include preparation and packaging costs as well as shipping costs. Your package is shipped at your own risk, but special attention is paid to fragile objects.

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The dimensions of the boxes are appropriate and your items are properly protected.

shipping conditions

The prices are calculated according to the dimensions and weight of the package and the country of destination.

They start from € 4.59 for a relay point shipment and € 5.59 for a colissimo shipping for France.

They start from € 4.59 for a relay point shipment and € 12.90 for a colissimo shipment for the international. p>

The delivery will be made by post, or by a carrier corresponding to the delivery of your order as best as possible. Shipments are made within 24 hours to 48 hours after the preparation of your order by our service.

During promotion or holidays, the kokochao.com site can face a very large number of requests, which can extend the deadlines for order preparation. Delivery is made by direct delivery of the product to the announced recipient or, in the event of absence, to another person authorized by the customer. Possible delays do not give the buyer's right to claim damages.

please note that all orders are shipped from France.

In addition, for deliveries outside of metropolitan France the customer undertakes to pay all the taxes due to the import of products, customs duty, value added tax, and all other taxes due under the laws of the country's reception country

For availability reasons, an order can be delivered in several times to the Customer (partial shipping). The customer only pays for one delivery. If the customer wishes 2 delivery places, he plans 2 orders, with the related delivery costs.

satisfied or refunded 5>

The essential characteristics of the articles are always presented on kokochao.com in each of the articles. The customer is fully informed that the images, photos and colors of the items put on sale may however not correspond to the real colors under the effect of the Internet browser on the screen used.

the customer, if it is not satisfied, has a period of 14 days from the date of shipment to return it and obtain reimbursement of the sums already paid. This period includes the legal seven-day withdrawal period provided for in articles L121-20 and following of the Consumer Code.

The legal retraction right and the "satisfied or refunded" warranty does not apply to items made according to specific customer requirements or clearly personalized items.

In order to make a return request, we invite you to send us an email to & nbsp ; span> return@kokochao.com .

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The article must be returned to new condition, in its original packaging and accompanied by a return voucher. The articles returned incomplete, damaged, damaged, worn or salis will not be taken up.

The article must be returned to new condition, in its original packaging and accompanied by a return voucher, at the address indicated on This return voucher.

The returned item will be reimbursed to the customer within a maximum of 14 days from their reception by Kokochao

It is up to the customer to keep any proof of return, namely a return by recommended package or by any other means giving a certain date to his dispatch. The reimbursement will be made by a credit of the amount to be reimbursed on the customer's bank account debited during the transaction, or by a credit (excluding shipping costs).

For people living outside of metropolitan France, return orders must be sent by monitoring to the following address: Hermes Depot-Kokochao, 108 Sainte Hélène, 06560 Valbonne France

In the event of the exercise of the right of withdrawal, Kokochao is bound to reimburse the sums paid by the customer, without expense, with the exception of return costs . The return costs as well as the risks linked to the return of the product, are in all cases the responsibility of the customer. & Nbsp;